Terms & Conditions

Last updated: 5 October 2026

Who we are and when these terms apply

Tim Jackson Fitness is operated by Timothy Jackson. These terms apply to the personal training and online coaching services we provide. For general enquiries, cancellations, privacy questions or complaints, contact info@timjacksonfitness.com. Existing clients may also contact Tim through their agreed coaching channel.

Our services are currently for adults aged 18 and over. Before you commit, we will give you the agreed service, total price, payment schedule, start date, duration and any renewal arrangements. You will be asked to read and accept these terms as part of booking or enrolment and receive a copy you can keep. Sending an enquiry or browsing this website does not enrol you or commit you to payment.

Coaching and personal training

Training is tailored to your goals, fitness level and availability. Online programmes, check-ins, messaging and progress tracking are delivered through Everfit where included in your agreed package. The frequency of check-ins and level of support depend on your chosen service. Standalone 1-to-1 PT sessions may be provided without app access. We provide services with reasonable care and skill; results depend on individual circumstances, participation and consistency and are not guaranteed.

Prices and payments

There are no fixed prices in these terms. Your price, any applicable taxes, billing dates and payment method will be confirmed before purchase. Services may be offered as subscriptions, fixed-duration packages or individual sessions and are normally payable in advance through Everfit, Stripe or another agreed method. We do not receive or store full card details. Any recurring payments, minimum commitment or automatic renewal must be explained and agreed before you sign up.

If a payment fails, we will contact you and give you a reasonable opportunity to resolve it before suspending the affected service. We will not retrospectively change an agreed price. Proposed changes to an ongoing subscription will be notified in advance with an opportunity to cancel before the new price applies.

Coaching subscriptions and packages

You may cancel an ongoing coaching subscription by giving at least 14 days’ written notice before the next billing date. Email info@timjacksonfitness.com or use an available cancellation option in Everfit; contact us if you need help. We will confirm the cancellation and final service date. A cancellation received less than 14 days before billing may take effect at the end of the following billing period, as explained in your agreed subscription arrangements, subject to your statutory rights.

Fixed-duration programmes, including a 12-Week Transformation, follow the duration and payment schedule agreed before purchase. They do not automatically become a new paid programme unless you have expressly agreed to a renewal. If you wish to end a package early, contact us; any amount retained or cancellation charge must be fair and reflect services already supplied and justified net losses, taking account of costs saved and our ability to reduce the loss. We will explain the calculation.

PT cancellations and rearrangements: 24 hours

Please give at least 24 hours’ notice before the scheduled start of a PT session to cancel or request a rearrangement. With that notice, you can rearrange without a cancellation charge, subject to availability; if you cancel rather than rearrange, any unused session payment will be refunded or credited as agreed.

For less than 24 hours’ notice or a missed session, a charge of up to the agreed session price may apply only to cover a reasonable, justified net loss. It will be reduced where we fill the slot, save costs or otherwise avoid the loss, and we will not recover the same loss twice. We will consider exceptional circumstances fairly. This rule does not override any statutory cancellation or refund right.

If we cancel a session, you may choose a replacement session or a refund for that session. If we cannot provide an agreed part of a programme, we will discuss an appropriate remedy, including a proportionate refund where applicable.

Consumer cancellation rights and refunds

Where the statutory cooling-off right applies to a contract agreed online, by email or by phone, you normally have 14 days from entering the contract to cancel without giving a reason. Tell us clearly by email. This is separate from the ongoing subscription notice and PT session rules.

We will not start a service during that period without your express request. If you request an early start and then cancel, you may have to pay only a proportionate amount for services supplied before cancellation, where the legal requirements have been met. The right is lost after full performance only if you expressly requested that performance and acknowledged that the cancellation right would be lost once the service was fully performed.

If separately supplied digital content is to begin immediately, any loss of a cancellation right requires the applicable express consent and acknowledgement. Some services for a specific date or period may have a statutory exception; we will identify and explain any exception we intend to rely on before you book.

Where a statutory cancellation refund is due, we will make it within 14 days of being informed, using the original payment method unless you expressly agree otherwise and without a refund fee. Outside statutory rights, simply not using a service already made available does not automatically entitle you to a refund; any retention or charge must still be fair. If a service is not provided as agreed or with reasonable care and skill, your statutory remedies, including repeat performance or an appropriate price reduction where applicable, remain available.

Illness or injury

Contact us if illness or injury affects your participation. A pause can be agreed with relevant medical evidence; we will ask only for evidence necessary to consider your request. We will confirm the pause length, payment arrangements, app access and restart date in writing. A pause does not replace any statutory cancellation or refund right.

Your responsibilities and safe participation

Provide accurate information about your health, goals, fitness level and availability and tell us about relevant changes. Complete readiness checks, follow reasonable safety instructions, participate within your ability and maintain the communication agreed for your service. Exercise carries risks. Stop if you develop concerning symptoms and seek appropriate medical advice. Consult a GP or other suitable health professional where needed before starting or changing exercise, particularly if you have a condition or symptoms affecting safe participation.

Fitness and nutrition coaching is general coaching, not medical diagnosis, treatment or a substitute for individual clinical advice. Health-data consent is obtained separately from these terms and any exercise waiver.

Support and complaints

Support is available through your agreed coaching channel or email Monday–Friday, 9am–6pm UK time. These hours do not guarantee an immediate response; coaching messages are not an emergency service. Send complaints to info@timjacksonfitness.com, describing what happened and your preferred resolution. We will investigate and respond within a reasonable time. This process does not restrict your right to seek independent advice or use a court.

Privacy and confidentiality

We handle personal information, health information, messages and progress photographs as described in our Privacy Policy. Necessary service providers, including Everfit and Stripe, may process relevant information, and disclosures may be required by law or for advice, insurance or legal claims. Promotional use of identifiable client photos or testimonials requires separate permission. Our Cookie Policy explains website cookies and analytics choices.

Intellectual property

Training plans, nutrition resources and educational materials we provide are for your personal use as part of your agreed service. Do not copy, sell, publish, share or redistribute them without our permission, except where the law permits. You retain rights in materials you supply, such as your photographs; supplying them for coaching does not give permission to publish them for promotion.

Changes, website information and third parties

We may update these terms for future bookings. A change to an existing agreement will be explained and agreed where required and will not retrospectively remove your rights. Website information is general guidance. Third-party websites and apps have their own applicable terms and privacy notices; these do not remove our obligations for the coaching service we agree to provide.

Governing law

These terms are governed by the law of England and Wales. Courts in England and Wales may hear disputes. If you are a consumer resident elsewhere, you retain any mandatory protections and rights to bring proceedings in your home courts that applicable law gives you.